Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jon Winthrop

Jon Winthrop

September 24, 2024

5  out of  5
rating by Jon Winthrop
"Our family has been a State Farm customer for over 50 years, and Pat Buchanan’s office is a great State Farm office!! Amanda Anderson was awesome and easy to work with in helping us resolve a claim. The entire office staff is helpful, courteous and very professional at all times."
We responded:
"Thank you Jon and we appreciate your continued trust in us."
Profile photo of Pilar Lindahl

Pilar Lindahl

September 20, 2024

5  out of  5
rating by Pilar Lindahl
"A professional service! She answered all my questions even the hypothetical ones. I called her three times and she was nice, patient and sweet."
We responded:
"Thank you Pillar! We appreciate your continued trust in us."
Profile photo of d daynamcfly

d daynamcfly

September 20, 2024

5  out of  5
rating by d daynamcfly
"I love State Farm and it is wonderful to have individualized and speedy assistance from a real person! Thank you to Amanda for your help in settling our claim so quickly and easily."
We responded:
"Thank you! We are here locally and 24/7!"
Profile photo of Lori Mitchell

Lori Mitchell

September 12, 2024

5  out of  5
rating by Lori Mitchell
"This office has kept its commitments from several members of the staff. Prompt follow up and all of our issues get absolved."
We responded:
"Thanks Lori! We try to make insurance the best part of your day!"
Profile photo of Harrison Roth

Harrison Roth

August 29, 2024

5  out of  5
rating by Harrison Roth
"Best State Farm out there. Gary and Siyo even went in on a weekend when they were closed to help me out. Could not recommend any more!"
We responded:
"Always happy to go the extra mile Harrison. Thanks."
Profile photo of Dennis Haynes

Dennis Haynes

August 25, 2024

5  out of  5
rating by Dennis Haynes
"Amanda is the best! She explained everything, wasn't in a hurry and listened and answered evvery question I had. It would be nice if there was more people like her!"
We responded:
"Thank you Dennis. Your business is appreciated."
Profile photo of Sunny Mills

Sunny Mills

August 23, 2024

5  out of  5
rating by Sunny Mills
"Guinevere Allen was amazing. She is professional and truly looked out for my best interest. She was very informative and got me great pricing. I would recommend her to anyone."
We responded:
"thank you Sunny, glad you enjoyed the experience"
Profile photo of Cathy Butterfield

Cathy Butterfield

August 16, 2024

5  out of  5
rating by Cathy Butterfield
"Our insurance agent, Leslie Dow, was very generous with her time and expertise in explaining some complicated areas of our policies, and how they intersect and work together. Thank you!"
We responded:
"Glad we were able to help navigate "
Profile photo of Kenneth Brantley

Kenneth Brantley

August 16, 2024

4  out of  5
rating by Kenneth Brantley
"Answered all my questions. Was engaging and helpful."
We responded:
"Happy to help!"
Profile photo of Jim lambert

Jim lambert

August 15, 2024

5  out of  5
rating by Jim lambert
"Leslie made it seemless to insure our Sun Valley townhouse in Sagehill. Extremely knowledgable and great to work with. Would highly recommend her and the agency."
We responded:
"We are happy to help Jim. Thanks for your business."
Profile photo of Allison Larsen

Allison Larsen

August 6, 2024

5  out of  5
rating by Allison Larsen
"Kim in Patrick’s office is the BEST!! She’s so helpful and knowledgeable and get things done! Highly recommend!!"
We responded:
"Thank you, Allison! We appreciate your business. Always!"
Profile photo of Inge Walton

Inge Walton

July 30, 2024

5  out of  5
rating by Inge Walton
"As always super helpful during my call today and issue promptly resolved. We have all of our insurance needs covered at Pat Buchanan's office and are very happy customers"
We responded:
"Inge, your review is really appreciated."
Profile photo of Steve chapman

Steve chapman

July 29, 2024

5  out of  5
rating by Steve chapman
"There was a question as to coverage on my truck's topper.i visited with Amanda as I thought it should be covered . She went back to adjusters and found was not categorized properly . She put a lot of effort in to making sure things were taken care of quickly and really stayed on top of the situation. She is .Much appreciated."
We responded:
"Thank you Steve!"
Profile photo of Doug Kulm

Doug Kulm

July 22, 2024

5  out of  5
rating by Doug Kulm
"When my Cadillac was t-boned and had to be totaled I immediately went to Patrick Buchanan's State Farm office in Twin Falls where I was met by Amanda Anderson. She immediately took me to a computer where we logged in to the liable party's insurance company's claims site and answered many questions about the incident. Their claims agent telephoned me first thing the next day and the process went off without a hitch. I am thankful for Amanda. Her attitude, knowledge, and skills are exceptional!"
We responded:
"So glad to hear it went well, Doug thank you for the review "
Profile photo of Cydney Conger

Cydney Conger

July 20, 2024

5  out of  5
rating by Cydney Conger
"This review is for Guinevere Allen at State Farm Insurance in Hailey, Idaho. Guinevere was amazing in helping me set up new policies. She was professional, thorough, kind and answered all of my questions with detail. I felt completely confident with her input, and with the knowledge I can contact her at any time with questions I might have in the future. She really put my mind at ease in dealing with this important matter."
We responded:
"So glad to hear it Cydney! We appreciate your business"
Profile photo of Loretta hopper

Loretta hopper

June 23, 2024

5  out of  5
rating by Loretta hopper
"Leslie Dow took a frustrating situation and handled it so perfectly the frustrating went away!"
We responded:
"Loretta, We are happy we could assist. Thank you! "
Profile photo of Ashley Lanier

Ashley Lanier

May 24, 2024

5  out of  5
rating by Ashley Lanier
"Amanda was super helpful and sweet!"
We responded:
"Thank you Ashley!"
Profile photo of Jon Wiese

Jon Wiese

May 7, 2024

5  out of  5
rating by Jon Wiese
"At every one of my visits to the Hailey office I look forward to dealing with Miz Stephanie Murillo. I have known Ms. Murillo from her previous job, and admire how she transferred her pleasant demeanor, people skills, and intellect to her job at State Farm. It is to Patrick Buchanan's credit that he recognized Ms. Murillo's capabilities and installed her as one of the key people in his Hailey office."
We responded:
"We genuinely appreciate your kind words about Stefani and our office. Thank you for taking the time to share your positive experience with us!"
Profile photo of Sue Padden

Sue Padden

May 6, 2024

5  out of  5
rating by Sue Padden
"Stephanie was so knowledgeable, professional yet friendly in answering my questions this afternoon. She was able to answer all my questions clearly. I appreciate her great service. Thank you Stephanie"
We responded:
"Sue, your positive experience with Stefani is greatly appreciated. Thank you for sharing your feedback!"
Profile photo of sarah resor

sarah resor

April 22, 2024

5  out of  5
rating by sarah resor
"Guinevere is fantastic! I called today to see if windshield replacement was free on my policy. She said windshields fall under my comprehensive insurance plan, so that deductible would apply. My OLD insurance company in Hailey charged me more for my car insurance with a $1000 deductible (including on windshields), so I assumed State Farm had a similar deductible. I told Guinevere I would just pay for the replacement out of pocket and thanked her and hung up. A few minutes later my phone rang. It was Guinevere. She told me that my deductible was only $100, and since my Audi windshield is very expensive, she thought I would like to know.WOW! Thanks for going the extra miles and saving me big $$$$!"
We responded:
"We are thrilled to hear about your positive experience with Guinevere and our State Farm Insurance policies. Thank you for choosing us for your insurance needs!"
Profile photo of Jaeslin Merritt

Jaeslin Merritt

April 22, 2024

1  out of  5
rating by Jaeslin Merritt
"Not a great option unless you bundle car insurance with something else. We were charged more for 1 vehicle than for 2 together. While I understand there's a multi-vehicle discount, it's ridiculous to me that I'd be paying more for 1 vehicle than I was for 2."
We responded:
"Jaeslin, we apologize for any confusion regarding your insurance rates. Please contact us at (208) 928-7888 so we can review your policy and address any concerns. "
Profile photo of Dan Pitzler

Dan Pitzler

April 22, 2024

5  out of  5
rating by Dan Pitzler
"Leslie was professional, efficient, and great to work with!"
We responded:
"We are grateful for your kind words and feedback, Dan. Your feedback has been shared with our team and we will continue to work hard to provide you with the best possible service!"
Profile photo of Perfect Appearance

Perfect Appearance

April 18, 2024

5  out of  5
rating by Perfect Appearance
"The staff is always friendly and helpful."
We responded:
"We appreciate your kind words and are glad to hear that you have been satisfied with our service. We strive to provide our customers with the best possible experience and appreciate your feedback!"
Profile photo of Rick Flickinger

Rick Flickinger

April 8, 2024

5  out of  5
rating by Rick Flickinger
"I have absolutely never had as pleasurable an experience with an insurance agent (or frankly any customer service agent) as I had with Guinevere Allen at Patrick Buchanan State Farm today. Her knowledge, enthusiasm, empathy and ability to answer every question intelligently (and I had many) was incredible. I have owned and operated 8 companies in my career, all customer service related, and I would hire her in a heartbeat. Although I hope I will not need to contact her office for a future claim, should that be necessary, I could not be more confident that she will do everything in her power to take care of any issue I may have. Congratulations to Patrick Buchanan for having the forethought and vision to bring Guinevere on board!! You have a real winner here destined to secure many more happy clients for your office."
We responded:
"We are thrilled to hear about your positive experience with Guinevere at our office. Thank you for taking the time to share your feedback, Rick. We look forward to continuing to provide excellent service to you in the future!"
Profile photo of Karina Garcia

Karina Garcia

March 28, 2024

5  out of  5
rating by Karina Garcia
"Stefani Murillo offered excellent service and was super helpful in adding and explaining coverage for a vehicle added to my policy. Highly recommend State Farm!"
We responded:
"Thanks for the feedback, Karina! We're glad to have you as a customer."